This goes back to november 2010 when the announced ISIS.

 

Over the last week many of us have read and attempted to understand what are the goals and objectives of Isis and its owners AT&T, Verizon and T-Mobile.

Visa reacted, pundits speak of ISIS becoming a new payment brand/system and Google, Ericson, Apple and RIM all are embracing NFC and speaking to inclusion in the mobile phone.

To include all these links would take more space than appropriate.  A simple Google search with key words like ISIS Mobile Commerce etc. will quickly get you to more than you could digest.

In the Isis press release they speak of creating the Mobile Wallet and talk about offering their services to merchants, Banks and carriers.  Yet in what capacity?  Clearly the relationship between the citizen and merchant today belong to the merchant, carriers and banks.  So one wonders if ISIS will interact directly or if the Banks, merchants and Carriers will be the channel to market for the underlining services ISIS offers. 
 
 Of significance is Bill Gajda’s, Visa’s head of mobile products, statements which does not identify Isis as a threat or a competitor.  He speaks to collaboration.  It will be interesting to see what MasterCard will say. 
 
As I thought about what ISIS wants to be, I was drawn to reread a paper produced by GSMA and ECP Global Switch Mobile Association and European Council for Payments.  That paper is titled.
 
 Trusted Service Manager Service Management Requirements and Specifications

Doc: EPC 220-08, Version 1.0 January 2010

What occurred to me is that  Isis could set itself up as a “Trusted Service Manager” TSM, taking on a trust function supporting Issuers and Mobile Network Operators MNO and why not the merchant; who all all talk about the capabilities of the mobile phone and will want to dematerialize their cards and install their certificates, data and applets within the context of a mobile wallet.   ISIS  can then derive their revenue from fees assocaited with “Trust” and assuring the identity of the owner of the phone,.

I do not see ISIS becoming a new means of payment.  I see them becoming an enabler that helps build the business case to drive the necessary investments merchants and carriers must make to assure the consumer that they can move all their cards into their mobile phone.  Mobile Commerce is the key words that leads me to think about coupons, loyalty, rewards, push marketing …

As we all know contactless and NFC are not getting the traction one might have expected.  Mobile loyalty, Mobile commerce, services branded as a means of enhancing the customer experience those I do imagine will excite merchants and consuemrs to demand NFC capabiliites.  Imagine walking into a store and getting coupons and discounts as you tap and add to your shopping cart.  Clearly merchants appreciate that they can drive consumers to buy more it they can excite them.

So what is ISIS truly going to do, compete, collaborate or enable?
 
 

The path for the USA to EMV

http://www.finextra.com/community/fullblog.aspx?blogid=5875

EMV: Let the planning begin

 

There’s no way around it – EMV transition planning will be complicated. However, while EMV is a complex specification, the good news is that it can grow over time. Thus the key is to implement an infrastructure that lets you start with a simple, single portfolio that can expand and mature with you. Looking forward, the goal is to do it once, do it properly and avoid the pain of re-doing it when it’s time to move into mobile payments

I agree totally with this sentiment. Mobile is here. EMV addresses the requirement to include Dynamic data in a payment transaction to address questions of identity and irritability.

Update 02/22/2012

Having had a chance to sit inside EMVCo working group meeting and being fully aware of those words read every time that reminded us of our confidentiality and sharing of patent and secrets that might jeopardize the future of EMV.

What I saw was the successful release of the EMV contactless specifications and type approval processes capable of testing tap if one remembers the distance has to be 2 cm instead of 10.  Otherwise the protocol and security will last us until 2025.  Plans where underway as I left that where focusing on expanding the standardization of mobile and the development of a next generation or EMV 2.0.  They are talking about 2015 and 2017 for probably dates that these new specifications and processes would be in place to allow widespread adoption so that circa 2030.  If hey are right we have a new and transparent solution that opens and never hinders access to whatever we have the right to access.  what about the next 17 years,

Well, EMV works.  It already includes mobile and contactless.

Visa and MasterCard have said yes.  Amex is OK, discover has had lots of ads for payment people with EMV knowledge and such titles.

The Federal Reserve seems to be on-board and Global Platform, NFC and Mobey forum seem to be OK.

Looks like a plan to me.

We have to remember that when we consider investment in various macro business needs we see that acquiring customer and stimulating sales is key to generating service products someone wants. These two entities can easily be codified when we give the citizen, consumer, courtier a handheld and every merchant or establishment a device. The simplest hand set is a key, fob, card hand held, ear piece. Followed or originated by the presentment of the person seeking to participate

Each day I receive a variety of articles on the subject of mobile payments and find countless opinions about the evolution, risks and capabilities of mobile payments.

As is always good form a definition is in order.  I could begin by suggesting a mobile payment is any time that while moving about I can purchase something from someone using some recognised means of payment or currency.  So at the most basic level of understanding carrying cash in our pockets was and still remains a form of mobile payments.  Yet this is not what we mean when we discuss mobile payments.  What we have done is combined two words from two worlds into a new thought.  Mobile emerging from the arena of telephony and the use of the concept of a phone that does not need to be connected with a piece of wire.  Wireless, cellular and mobile all are terms that we associate with the use of radio waves to connect a telephone to a network allowing us to make phone calls from someplace that is in proximity to a receiver or cell tower or satellite.  Now I’m sure all of my readers know these things and are wondering what is the point.

The point is that we also talk about contact-less payments that concept of waving a card in front of an antenna, thus  allowing the card to receive power through induction and then communicate with the device controlling the antenna.  Some people call it that “Tap and Go” feeling others refer to it a PayPass, Visa Wave, Express Pay card and if we travel the world we will find an assortment of other brand names such as Dexit.  In many cities transit agents discovered that by employing contact-less cards interfacing with - terminals they could create efficiencies, improve information about ridership and maybe even reduce fraud.

So now we have to discuss the application of the technology.  This brings us to the idea of closed loop and open loop systems.  Neither are new thoughts, charge cards issued by department stores are closed loop they only work at that companies stores.  Open loop refers to systems that are widely accepted because someone has gone out and branded a concept, convinced merchants it is convenient and then offered a “Card” to you and I so that we can be identified and employ this “Means of Payment”.  Classic brands that we think of as Open Loop systems include money, MasterCard, Visa, Interac, PIN, eurocheque and an assortment of national brands.

Yet all of these systems have inherent inefficiencies.  Inefficiencies that some see as benefits and others see as highway robbery.  Then there is that class of people who enjoy getting something for “nothing” they like the idea of counterfeiting money, replicating credit and debit cards, capturing our PIN and ultimately stealing our identity and more importantly our hard earned money.  I could also mention merchant discounts, late fees, interest charges, interchange but those are all for another day.

The operators of these systems understand or learn about these various methods of “Stealing” identity and money and have built systems to mitigate the risk, eliminate no minimize yes.  In Europe and throughout the world (except the USA) the members of MasterCard, Visa and the various domestic systems are working to reduce these threats by introducing Smart Cards or Chip Cards all cards employing the EMV specification that have a computer embedded within.  The benefit is that PIN can easily be introduced on credit cards, the cost of telecommunications can be reduced by allowing the computer in the card to make intelligent decisions when ever that card is used to effect a payment.

This movement to secure payment cards with the technology and specifications defined within the EMV specifications began first in France where they went out on their own developed their own specifications and proved to the world that smart cards or chip cards can and will reduce the level of card present fraud and can if employed properly also reduce the cost of telecommunications.  their success can easily be  seen in this chart that tracked their progress and success.

French Banks demonstrate the Smart Cards workFrench Success Story

Remarkable success, yet they were now faced with an issue.  First the criminals understood if they disabled the chip (computer) the merchant could still swipe the card and read the magnetic stripe.  This one easily could be solved by eventually not allowing cards that should have a chip to be swiped through the magnetic stripe reader.  But what about when these cards were used in Holland, England or anywhere that had not, and at the time no one had, adopted the same means of defense.  The net result fraud migrated from being a domestic issue to the cards being used in neighboring countries.  Obviously the French became proponents of a global migration to smart cards and convinced Visa, MasterCard and Europay to develop the EMV specifications, recognising that they would have to eventually convert.

I could continue to digress from my main theme and talk about how each country went through its decision making process.  I could then go on and talk about how far along they are in their implementations. Suffice it to say some are finished, others are diligently working towards completion and others are moving at a pace that does not cause undue expense and allowing natural replacement cycles to drive the timescale for implementation.

Here in the country where I live they also have a Chip Migration strategy.  Canada is inpilot or a trial depending on how the lawyers interpret the efforts of banks potentially colluding together.  By the summer cardholders in the Kitchener Waterloo area will be using these chip cards and the media, banks, merchants, processors and associations will be monitoring and learning how the Canadian’s feel about and their willingness to embrace the change.

The following chart outlines Interac’s schedule for deployment.  MasterCard is playing along without committing.  Whereas Visa has stated that they will push the liability for fraudulent transaction not protected by EMV to the Acquirer if their merchants are not compliant by October of 2010.Canadian Chip Migraation Interac's EMV Timeline

So how does all of this affect the introduction of Mobile Payments or Contact-less Cards.  A mobile payment is simply, today, a contact-less payment performed using a mobile phone with the contact-less interface inside as apposed to to using the card as the form factor..  Well some will say not at all, the drivers are different the business case is not the same.  Yet the core technology is a computer in the card.  So why worry, eventually all of this could come together.  Or will the USA decide to take another path all together.

So to end this particular blog I ask a simple question, based on the premise that the mobile and contact-less payments that we see emerging are all about speeding up low value <$25 dollar transactions. What happens when I want to use my contact-less mobile phone for a payment for say a $1,500 hotel bill.  Will I tap my contact-less device “mobile phone”.  Have to find a place to put it while I either enter my PIN or sign the receipt.  Today the clerk typically holds the card for me while I sign the receipt tomorrow what.  Or will they decide to merge contactless and EMV creating a more interesting problem.  I’ll need to keep that phone near the antenna while my PIN is verified and the transaction is authorized.

Or should we go on and talk about the security concerns that everyone has described in countless articles and numerous logs.  The idea that the criminal will walk down the street reading the content of your purse or wallet with their hidden antenna.

Or should we talk about who is going to pay the price of adding the contact-less antenna to the merchants point of sale equipment.

Let me hold those for another day and another flow of thought.

Interac's EMV timeline

NSTIC and EMV should merge

October 03, 2011

Cyberspace trust: Proving you’re not a dog

A very real discomfort underlies the classic joke: “On the Internet, nobody knows you’re a dog.” How can you prove your own identity and confirm the identity of others during virtual interactions? Every time you reach out to a friend on Gchat, post on a classmate’s Facebook wall, or send money to a colleague via PayPal, you are relying on a key assumption: that the person you’re reaching out to behind that Gmail address, Facebook profile, or PayPal screen name is who they say they are. Without this baseline confidence, online interactions and commerce would be paralyzed.

http://portalsandrails.frbatlanta.org/2011/10/cyberspace-trust-proving-youre-not-dog.html

Philip thinks:

  • The next step is to merge the identity sought by everyone and easily relegated to the Banks to manage.  Facebook and GMail offer an option if their KYC can be improved.  With face to face meeting it is possible to truly prove identity, requiring a branch network.
  • Transaction processing is legacy in the developed world while the emerging economies offer an opportunity to build new.  Existing standards and processes need to be respected as they transform to absorb the new information attachments and Internet offers we now need to cope with.
  • The Wallet forms the basic unit to create a trusted network employing smart cards, trusted computing, persistent computing and inteligence to enable the consumer experience.
  • Privacy and integrity of that trust is essential to the system
  • The individual is key
  • Respect rights and obligations

 

 

 

 

Mobile payments is being discussed in the context of “creating” a new “means of payment” or in other words a new ”Payment Brand”.  I would suggest  the expense and time it takes to create a new “Payment Brand” is significant not to ignore expensive. 

Just look at PayPal.  How long, on the backs of eBay, did it take to reach the point where they are ready to  enter into a venture with Verifone to become a “means of payment” their buyers can use at the real world stores of their sellers.

Two models for payments exist in the market today and frankly these two models have not changed, since the beginning of any form of commerce. 

The three party model and the four party model. 

Classically banks regulated and trusted to hold our moneys in accounts are fundamental to the act of payment.  They have always been key to developing and operating the payment systems. 

Unless of course we use cash. 

In both models two parties always exist - the Buyer and the Seller, the Payer and the Payee or the consumer/cardholder and the merchant.

In the four party model we add two Banks who support one of these two parties.  There is the bank with the relationship with the consumer/buyer/payer/cardholder, often called the Issuing Bank.  On the other side of the payment there is the bank with the relationship with the merchant/seller/payee, often called the Acquiring Bank.

The three party model, simply means that the Bank of the payer and the Bank of payee are the same.  The movements of funds flows from the buyers account to the sellers, as ledger entries, within a single institution.

American Express and PayPal are perfect examples of non-Banks who operate three party payment systems. 

The central bank is another example of a three party system.  All the banks within a country are clients of the central bank and have accounts at the central bank.

Clearly the three party model is the most efficient.  But, it requires that there is a monopolist who processes payments for all buyers and sellers in order for the system to truly work.  Reality dictates that a monopoly or agreement by all parties to use a single entity for their banking and payment services must exist for such a system to dominate the market.  

Therefore, the payment systems have evolved cooperatively; based on acceptance by the consumer and merchant of a recognized means of payment.  The banks work together to establish a set of rules and procedures they employ to transact payments.  Various four party models i.e. MasterCard and Visa along with checks, electronic fund transfers, dominate the payments landscape. 

Inherent to these models is  a Brand (acceptance mark), a set of rules and a clearing mechanism.  Everything works because there are agreed rules and procedures that govern how the two banks execute payments.  To complete the cycle these two banks ultimatelyexchange real money, typically through a settlement bank or the central bank representing the total value of the payments processed.

To add complexity to the landscape, the Issuer and Acquirer often contract with processors to do the work.  These to entities are identified in the graphic as the Issuing Processor and the Acquiring Processor.

Behind the term mobile payments, some think there is a more efficient method of affecting payments.  They believe inserting a new player into the game will make the whole system more efficient and therefore cheaper.  Or more appropriately they think that their new approach will allow them to earn a portion of the Merchant Discount (fee paid by the Merchant to the Acquirer) or the Interchange (fee paid by the Acquirer to the Issuer). 

The more I think, read and discuss, the more convinced I become that creating a new payment Brand is an expensive exercise and frankly believing we can create something new and more efficient than the existing four party models is irrational. 

So what does the Mobile Phone bring to the payment landscape? 

Clearly ISIS understands.  Mr Abbott states “We plan to create a mobile wallet that ultimately eliminates the need for consumers to carry cash, credit and debit cards, reward cards, coupons, tickets and transit passes.”  Key word “WALLET” by definition ”A wallet  is a small, flat case used to carry personal items such as cash, credit cards and identification documents, such as a driver’s license. “  Interesting, a mobile phone is a small, flat object that can carry a digital facsimile of cash, cards, identifications documents … . 

Next we think about NFC “Near Field Communications”, a method of transferring data between the content of the Wallet to the merchant’s Point Of Sale device “POS”.   Tap instead of swipe.  NFC replaces the  read of the magnetic stripe with the transfer of the data from the Mobile Wallet to the merchant’s POS.  To achieve this goal PayPass and the otehr contactless payment cards simply stores what is on the magnetic stripe and passes it via NFC to the POS.  Given that a mobile phone is a computer we can introduce digital certificates and do it much more securely. 

This is exactly what  EMV Europay, MasterCard and Visa defined and employ.  Debit and credit card issuer throughout the world are now employing the  trusted characteristics of a chip card to secure their credit and debit card payments using digital certificates. 

With a Mobile Wallet (remember the SIM is a chip card) a trusted component is available, inside the consumer’s wallet, capable of supporting EMV and assuring the authenticity of the content (Card) of the wallet and the identity of the owner of the wallet.

Bob Egan in a recent Forbes article The ISIS Mobile Wallet: Are Visa, MasterCard and PayPal Under Siege? writes “To me it’s quite clear the ISIS is taking matters into its own hands. I predict we will see ISIS become the issuer behind new carrier partner plastic credit/debit and prepaid cards in addition to mobile wallet capabilities for those cards become resident as applications on mobile phones.” This suggests that Isis is going to compete with Barclaycard.  If this is the case then what does the following statement in the Isis release mean “Barclaycard US, part of Barclays PLC, is expected to be the first issuer on the network, offering multiple mobile payment products to meet the needs of every customer. ” 

So what is Isis planning?  Clearly Pundits are not sure.

INCREASING EMV CARD AND TERMINAL DEPLOYMENTS CONFIRM EMV AS GLOBAL PAYMENT STANDARD
06 October 2010: As of 1 September 2010, over one billion EMV®* cards and 15.4 million EMV terminals were active globally. These are the latest EMV deployment figures reported by EMVCo, the EMV standards body collectively owned by American Express, JCB, MasterCard and Visa.

http://www.emvco.com/download_agreement.aspx?id=561

http://www.nfctimes.com/nfc-projects

There is nothing more to say click and explore.

Remove Volatility

Today I was confronted with volatility. In a two week period gas prices had gone from 2.395 to 26795, quite a climb of less than 14 days.

Volatility, this is what we must remove from peoples lives. Stability and comfort are what is important. Having gameful activity to allows us to contribute to the whole. Being idle is unproductive and only benefits the traders who prey on short term activity to enjoy profits from volatility.

Our President must accept that the Wall Street lobby must be squelched for a while as volatility is banded from the marketplace. This will take an acceptance on the part of the wealthy that they cannot take it beyond the grave and before that excessive income is not acceptable to the healthy grow of civilization.

Set a maximum salary of say 2 million.

Foreign exchange markets are another area of concern. Volatility based on war and famine must the mitigated out of the civilization.

Our civilization is global and provisional limitations such as food subsidies need to be removed.

Remember they are simply subsidies paid by the tax payer. Government should be limited to a percent of the population; remembering its role is to only assure the the primitive functions of justice, liberty, freedom and security.

Regulation is something that must be removed and a new form of peer review established with responsibility to maintain quality, service, stewardship for the planet, and a judicious use of nature resources. Free enterprise is encouraged by remembering that it is the relationship between the customer and proffer that ultimately decides success.

The Future of Money

I took offence when I looked at the picture included in the article published on Wired.

http://www.wired.com/magazine/2010/02/ff_futureofmoney_move/

The arduous path that he has carved out for a card transaction assumes a lot of unnecessary intermediaries that have included themselves within the picture.

For me the story can be simplified.

Credit card processing involved a minimum of five parties.  The Issuing bank and its technology arm, the acquirer and its network and the scheme (Visa, MasterCard … ).  Everyone else is about the realities of the ISO marketplace and the proliferation of parties offering added value services along the transaction path.

 

 

Remember a credit card transaction is simply

 

Swipe/Tap/Dip/PIN.

Add transaction amount, time, merchant etc.

Ask Acquirer for approval.

Acquirer passed to scheme

Scheme routes to Issuer

Issuer approves and sends back the authorization.

then if necessary sign receipt

That night batches of requests for payment are sent from the acquirer to the Issuer with the Scheme, reconciled and settled.

 

Then there is ACH.  Yes the technology needs a modernization the functionality must be stream lined and ubiquity must be embedded in the pricing model.

Electronic checks that are facsimiles of hand written checks cleared through the Check 21 system should not be eliminated, they are efficient and provide a great personal audit trail.  handling the paper should be pushed as close to the original transaction as possible so that personal accountability is induced.  The person I handed the check to has the check.  So if there is a problem I have to deal with him.

Otherwise all the necessary transactions are possible and with the move to STP “straight through processing” the ability to assure availability of funds can be assured.

What are most of the other schemes.  First like American Express they are three party solutions with a man in the middle holding funds on account in a pre-paid scenario or capable of submitting as your proxy transactions into the ACH and card systems.

Yes the three party system is the most efficient.  Unfortunately it has one problem, it is not open.

Visa and MasterCard, although viewed as restrictive, are open systems.  They accept; any properly sanctioned bank as a member willing to abide by the rules and maintain sufficient reserved.  For a new system to acquire this status either means they become a bank and meet those incremental regulations or they focus on building critical mass as American Express has proven can be done.

So as this next article concludes, what is can improve and probably is better than something new.

http://www.wired.com/magazine/2010/02/ff_futureofmoney/all/1

The Future of Money: It’s Flexible, Frictionless and (Almost) Free

This is what I have done as the following snapshot indicates:

www.andreae.com/presentations